The most common questions about international moves, answered by our experts.
We recommend 4 to 6 weeks before your target date. This gives us time to coordinate the survey, arrange insurance, and book space with shipping lines or airlines at the best rates.
It depends mainly on volume (cubic meters), the origin-destination route, the type of service (sea/air, exclusive or shared container, door-to-door), and add-ons like packing, insurance, or storage. A survey of your shipment lets us give you an exact quote.
Total time combines transit (sea or air) with the origin and destination processes: packing, consolidation, customs, and delivery. It varies by route; we will confirm the exact estimate for your corridor in your quote.
For international moves, professional packing by our team is usually required, because customs and insurers require that the contents match the inventory and are properly protected. For local moves, you can combine your own packing with ours.
Many countries allow used household goods to enter with full or partial tax exemption when you are relocating your residence, under certain conditions (often tied to visa type). We check what applies at your destination and handle the documentation.
International regulations prohibit shipping hazardous items (flammable, explosive, corrosive), perishables, plants, seeds, weapons, ammunition, undeclared high-value jewelry, and cash. Every country has specific restrictions your coordinator will explain.
Yes, all-risk door-to-door policies through recognized international insurers. Coverage is based on the declared value of your household goods; we help you declare it correctly.
Yes. In a 40-foot container, it is common to combine household goods with a vehicle, optimizing costs. We also ship vehicles separately, in a container or Ro-Ro.
Yes, we coordinate international pet relocation: veterinary requirements, IATA-approved crates, certificates, and customs handling, always looking out for their wellbeing.
If you purchased insurance, report the damage immediately upon receiving your shipment and file the claim through your coordinator. That is why we recommend documenting the condition of your goods and always carrying all-risk coverage.